Shipping Information
Shipping within Austria:
- Free shipping on all orders
- Delivery time: 2–5 business days
Shipping to other countries (EU & International):
- Shipping costs are calculated during checkout based on destination
- Delivery time: 5–10 business days, depending on location
Shipping Providers:
Orders are shipped using reliable partners such as Austrian Post, DPD, or DHL. A tracking number will be provided via email once your order has shipped.
Return & Cancellation Policy
Right of Withdrawal for Consumers under § 11 FAGG (Austrian Distance Selling Law)
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day you or a third party named by you receives the goods.
To exercise your right of withdrawal, you must notify us clearly (e.g., via email or post).
Consequences of Withdrawal:
If you cancel the contract, we will refund all payments received from you, including shipping costs (except for additional costs due to choosing a non-standard delivery), within 14 days after we receive your return.
Return shipping costs are the responsibility of the customer, unless the item was faulty or incorrect.
Exclusion of the Right of Withdrawal:
The right of withdrawal does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons, if the seal has been removed after delivery.